FAQ
A1. 「eSender 」can receive and send SMS via WeChat official account, you can register for Baidu, video App, JD.com and other services, like opening Bank Account.
A2. 「eSender 」Mainland China number is use via WeChat official account without a physical SIM card. For general China mobile number must be equipped with a physical SIM card to use.
A3. During the promotion period, there is 7 days for free trial.
A4. Can’t at this stage.
A5. It is free to receive SMS within the service period.
A6. For sending SMS to designated Mainland China number is HK$1/pc, to other areas is HK$3/pc.
SMS restriction:
Designated Mainland China number can be sent to 12306/106xxxx/9xxxx only. Normal Peer to Peer SMS within Mainland is not supported.
Other areas: no restrictions.
A7. The length of each SMS, including punctuation, is not more than 120 English or 60 Chinese chars.
A8. Please follow「eSender」official account via WeChat and follow below steps:
Choose 「eSender」> Registration Service > Enter customer information (gender, customer's name, contact number, ID card type, ID number, Promotion code (if any), verification code and confirm terms and conditions > then system randomly provided a Mainland China number.
A9. Yes, you must register a WeChat account first and follow「eSender」official account before register this service.
A10. Only one Mainland China number can be registered.
A11. No, It cannot be changed or cancelled within service period.
A12. Yes, you can register one Mainland China number and two Hong Kong number in the same WeChat account concurrently.
A13. For "General Number" is randomly provided by system. For "Special number" is paired with last 4 digits of your favorite number.
A14. Three「eSender」Mainland China numbers can be registered with one ID Card.
A15. We accept Hong Kong, Macau, Mainland China Identity Card or Passport/ Mainland Travel Permit for HK & Macau Residents/ Mainland Travel Permit for Taiwan Residents/ Foreign Permanent Resident ID Card in PRC/ Foreign Residents’ Passport.
A16. Following the mobile number real name registration of the Mainland Chinese Government, it is a must for us to collect your identity documents and information in order to assist you to comply with the said mobile number real name registration.
A17. Please submit the required valid documents within the service period via WeChat official account and follow below steps:
By clicking “Contact Us” on chat dialog screen > upload identity document and tell us your Mainland China number.
A18. By clicking “My A/C” > “Account Info” > You can check the details.
A19. You can enter “My Account” via「eSender」WeChat official account by clicking belows:
i) Top-up: Please select mobile number, payment method, choose package plan or recharge. (balance recharge minimum is HK$30 and must be used within the service period)
ii) Recharge Voucher: You can use Multi-byte recharge vouchers and enter the 18 digits PIN to purchase package plan.
iii) Package Plan: You can use the balance to Purchase the package plan.
A20. During the promotion period, you can enjoy a 10% discount on the payment by WeChat (RMB) payment, only for purchase of package plan.
A21. No, the recharge amount is separately used for Mainland China number or Hong Kong number.
A22. The following is the「eSender」Mainland China Number Package Plan:
HK$28 for 30days;
HK$88 for 180days;
HK$128 for 360days;
A23. Payment methods are available as follows:
i) Payment can via「eSender」WeChat official account or Multibyte website to make payment by Paypal (Diners, AE, VISA, Master), WeChat and Alipay.
* Alipay is unable to access WeChat official account, you must copy the URL to use browser to access.
** WeChat and Alipay Exchange Rate is counted RMB1 = HKD1.
ii)Payment in cash at any 7-Eleven stores in HK by presenting the barcodes (limited to balance recharge).
**The minimum cash payment per transaction is HK$30 (maximum is HK$5,000).It will take 2 working days for processing the payment and please keep receipt after payment.
iii) Payment in FPS at any Hong Kong Local Bank in HK (Limited to balance recharge)
* The minimum payment per transaction is HK$30. After paid, please upload the transfer record with eSender number via eSender WeChat official account, we will recharge the relevant amount to the designated eSender number as soon as possible.
Payee Name : Multibyte Info Technology Limited
Payee Mobile number : +852 52830000
iv) Recharge can via WeChatPay HK (Wallet > Telecom Payment > Bill Payment).
A24. You can enter “My Account” via「eSender」WeChat official account by clicking below:
i)Top-up: Please select mobile number, payment method, chosen package plan or recharge. (balance recharge minimum is HK$30 and must be used within the service period)
ii)Recharge Voucher: You can use Multi-byte recharge vouchers and enter the 18 digits PIN to purchase package plan.
iii)Package Plan: You can use the balance to Purchase the package plan.
A25. The difference is as follows:
i)Purchase package plan can extend the service period.
ii)Balance recharge cannot extend the service period. But you can use the balance to purchase package plan and/or send SMS.
A26. Yes, please follow below steps:
Download and use the "computer version of the WeChat client" software
Download URL：http://weixin.qq.com/ click“free download”
Choose a computer operating system version (e.g. Windows)
Download completed, click“Install WeChat”
Installation completed, click“Run”--> enter QR Code login interface via WeChat account
Use handset via WeChat account Click“+”--> “Scan QR Code”
Scan successful, use handset to click “Login” to confirm
After confirmed, you can use the computer version log into WeChat account, also you can receive and view the SMS via computer and handset.